Shipping Protection by Route

Order processing begins as soon as an order is submitted

Pending orders less than 7 hours of purchase time can be cancelled and refunded. Orders greater than 7 hours of purchase request time will proceed with shipping procedures as listed below (refer to return & refund policy).

Processing time can take up to 3-5 business days

Processing time frame during sales extends up to 7-10 business days

We only ship Monday – Friday

Orders takes approximately 3 business days to be delivered within the U.S after the processing time frame

International orders typically take up to 7 business days for delivery after the processing time frame

All orders within the US are shipped via USPS, FedEx, or UPS with receipt confirmation and insurance

International orders are shipped via DHL, FedEx, or UPS. International shipping costs on this website DOES NOT cover tariffs charges.

We do not mail to PO Box address. Any order with PO Box address will be cancelled.

​Chuchu Extensions is NOT responsible for lost, misplaced, or incorrectly delivered shipments

***By opting out of Package Protection, Chuchu Hair Extensions is not liable for damaged, lost, or stolen item(s)/package(s)***

CoWash: 

Prep by parting your hair small sections, at least 6-8 sections

Gently detangle each section with wide-tooth comb from the ends and work your way up towards the weft or lace to ease out tangles

Apply water for complete saturation

Apply generous amount of conditioner (recommend Tresemme Curl Hydrate Conditioner for Curly Hair - for curly or wavy hair), then glide through hair with wide-tooth comb to detangle

Leave conditioner on for at least 45-minutes, then rinse thoroughly with water

Dry with t-shirt, cotton hair towel, or microfiber towel

Gently coat hair in sections with dime-sized leave-in conditioner (recommend Tresemme Curl Hydrate Conditioner for Curly Hair and Miss Jessie's Pillow Soft Curls - for curly and wavy hair)

Apply dime sized amount of smoothing oil or glossing polish (recommend Garnier Fructis Sleek & Shine Anti-Frizz Serum) if desired to weigh down hair strands and minimize frizz throughout day

For curly and wavy hair, may scrunch or set in rollers to enhance pattern

Allow to air dry (or use hair dyer with diffuser tip to dry to approximately 60% for more exaggerated curls or waves)

Apply intensive hair masque or hot oil treatment monthly 

Chuchu do not recommend using shampoo product on your hair extensions. The cleaning properties or components in shampoo can be very harsh and cause your strands to become dry, frizzy, and break over time. 

Of note:

Massage of hair and/or the use of regular bath towel may cause excessive frizz

To avoid unnecessary breakage, use a comb to remove tangles after washing your hair